BOOKING TERMS & CONDITIONS
Bloom Booking Terms and Conditions
Important information regarding your booking
If, in the reason of a local or national lockdown, classes need to be put on hold, any classes owed to you can be rolled onto the next term. Your place will be held, and you will be given a priority place on the next available term. If you are unable to attend the next term, you may choose one of the following options:
Re-gift your term to a friend or member of your family
Bloom Gift Voucher to the value of your pre-booked term (Vouchers valid for 2 years, redeemed against future bookings or a private party booking)
We hope that you can choose from one of the above options, we do however realise this may not always be possible, please see your rights regarding refunds below.
You may exercise your right to a refund when classes are paused, and you are not able to attend the pre-booked dates. Please email your local franchise directly within 7 days of the pre-booked class.
Whilst we hope you love our classes as much as we do, should you book a term, and following your first class – you decide it is not for you, then you may choose to cancel your term and request a refund within 24 hours of attending your first class. A refund will be made, minus the first attended class plus admin fees of up to the cost of 1 class.
Contact details of which may be found in your email booking confirmation.
Class temporary changes
All classes will be Covid-19 secure and will follow government, local authority, and Public Health England guidance. We have also undertaken specific Covid-19, CPD certified training. All venues have been risk assessed and new policies and procedures will be in place.
During our ongoing risk assessments and to ensure we comply with any guidance and legislation changes it may become necessary for us to implement these changes to the ‘typical’ Bloom class. Any disruption should now be minimal we appreciate your understanding and cooperation during any such times.
Bookings are taken online via website
Once payment has been made, in full, you will receive an email booking confirmation confirming your place and the dates included in your booking. Please inform us immediately if any incorrect dates or venues have been selected so these can be rectified whilst bookings remain available. It is your responsibility to check dates and venue have been correctly selected.
If you accidentally book onto the wrong class, please refrain from rebooking a place – instead contact your local franchise ASAP to ask for your ticket to be transferred onto another class. Rebooking another class via our website will incur an administration fee to cancel the extra booking.
Bloom Private Parties/Private Bookings/Nurseries
Private bookings, parties and nursery sessions can be booked with us please contact your local franchise for more information.
All pre-booked private, party and nursery sessions are non-refundable.
Holidays and sickness
Regrettably, we cannot offer discounts or refunds to cover your booked holidays, or non-attendance due to illness. Parents are asked to keep their child at home if they have a serious infection and to inform the setting as to the nature of the infection so that other parents can be alerted.
For our caterpillar club class – we would advise any babies immunised within 48hours of the session refrain from taking part in some of the moves, please ask your local class leader for more information.
Please keep your child at home if he/she:
- Has a fever or has had one in the previous 24 hours
- Has had an upset stomach or Diarrhoea in the previous 48 hours
- Has heavy nasal discharge
- Has discharging eyes
If your child is displaying any of the symptoms of possible communicable diseases such as:
- Chicken pox
- German measles
- Whooping cough
- Scarlett fever
- Hand, foot, and mouth disease
- Covid 19
You may offer your place to a friend but please inform me either my email or phone call prior to the date.
Supervision and withdrawal of service
All children must be always supervised and must not be left unattended. The Bloom class teacher cannot be responsible for a child at any time. Any children behaving disruptively may be asked to leave the group. Should a carer or associated visitor behave in a way that Bloom feels is unreasonable, then the company reserves the rights to withdraw the provision of classes to the client.
No later than two weeks before your term runs out your Bloom teacher will ask you whether you wish to renew for another term. We will inform you of how to rebook your space and payment terms this is usually done via our online booking system. Note however that places remain on a first come first served basis. Parents are usually given 2 weeks to book their space before spaces are offered to the wider community.
Cancellation of Classes policy
We will endeavour to run classes during bad weather such as snow and ice however in some cases classes may have to be cancelled. Cancellations may occur for several reasons outside of our control. A Bloom teacher will endeavour to update parents through either the Facebook page or by text so please ensure all contact details are kept up to date.
An additional class will be offered for a different date should the above happen. If you are unable to attend this date, please notify the Bloom Class Leader in writing within 7 days of the offer made.
Commitment to Equal Opportunities
At Bloom we have a commitment to ensure that the equipment and activities are value and worth to everyone regardless of race, culture, language, gender, age, experience, religion, background, ability, or disability.
The information on this form contains personal data. Bloom Baby Classes will record, process, and keep your personal information secure in accordance with the Data Protection Act 1998. Information will not be passed onto a third party. Videos, photographs, and confidentiality We love you taking pictures or videos of your children during the course provided it does not interfere with the class. In addition, please always be sensitive of taking pictures of others without their permission. If you are asked to stop, please do respect the rights of others. You will be asked to consent during the booking process at checkout.
Protection of Property
Please note that your property left in prams or bags is your responsibility and not the responsibility of Bloom Baby Classes or the venue.
Health & Safety and Hygiene Policies
Bloom Baby Classes follow rigorous internal checks of the venue and its own equipment to ensure that they are clean and safe. Daily Risk Assessments are conducted. Bloom asks all parents and carers to remove their shoes while in class to reduce the chance of transmission of microorganisms. Shoes need to be worn to visit the bathroom within class times.
Changes to our Terms and Conditions
Bloom Baby Classes from time to time may need to update or change these T&Cs. It will inform you of changes through regular channels of communication and you have 14 days to opt out of accepting changes in writing. Failure to do so will entitle Bloom Baby Classes to treat this agreement with you as being updated with the changes. Blooms Baby Classes Terms and Conditions are aimed to offer and present a fair structure to all who attend. We aim to provide our clients with the highest quality classes we can give. Please note participation of a Bloom class is entirely at your own risk without any proven negligence or breach of duty or care or lack of due diligence by Bloom or any of its franchise network and employees.
Terms Reviewed: November 2022